Tier 1 Support Technician
Company: Pinehurst Resort & Country Club
Location: Pinehurst
Posted on: April 8, 2021
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Job Description:
Information Technology Help Desk Technician Tier 1 Support
Pinehurst, NC, USA Req #1366 Wednesday, March 31, 2021Join a team
that's been welcoming guests for more than a century. At Pinehurst
our Culture is critical to delivering a consistent guest, member
and employee experience. Our Purpose is, As the Cradle of American
Golf, we honor timeless traditions and inspire legendary stories,
one smile, one round, one moment at a time. Our Values are; Genuine
Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation.
If youre seeking a heartfelt workplace then Pinehurst is the place
for you. Every role contributes to upholding our treasured culture,
performs their job duties consistently and handles other job duties
as assigned in our ever-changing environment. SUMMARY: The primary
responsibility of the Help Desk Technician is to provide Tier 1
initial technical assistance and support related to computer
systems, hardware, or software. Support will primarily be provided
via telephone or email. The technician will need to ask appropriate
questions and use knowledge and or other resources to diagnose and
resolve issues or to appropriately escalate issues that are beyond
Tier 1s level of support. A qualified Help Desk Technician will
have core technical knowledge, basic analytical skills, will be
task oriented, keep detailed logs being able to effectively
communicate with customers and IT Team members for effective and
complete resolutions. The technician will view every caller as a
customer whether or not a resort guest or employee partner, great
customer service is an essential part of the position. The ability
to work longer hours or overtime is required although infrequent.
EDUCATION and/or EXPERIENCE: High school diploma or general
education degree (GED), and a minimum of 1 year related experience;
or an equivalent combination of education and experience. Personal
Computer support experience is desirable. ESSENTIAL DUTIES AND
RESPONSIBILITIES: --- Serve as the first point of contact for users
seeking technical assistance over the phone or email.--- Perform
remote troubleshooting through diagnostic techniques and pertinent
questions.--- Remotely install, make changes, and repair computer
hardware and software.--- Walk users through problem solving
steps.--- Manage helpdesk tickets in a timely manner.--- Add
Helpdesk tickets into the system and record resolutions.--- Follow
up and update users on ticket status and information.--- Identify
and suggest possible improvements on procedures.--- Identify
situations where ticket escalation is necessary.--- Monitor and
verify daily, monthly, and yearly system backups.--- Perform daily
checks of servers for updates, issues and logs.--- Other duties as
assigned by management SUPERVISORY RESPONSIBILITIES: This job has
no supervisory responsibilities. PHYSICAL DEMANDS: The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing
the duties of this job, the employee is occasionally required to
stand, walk, sit, stoop, kneel, crouch, or crawl. Use of the hands
to handle and manipulate objects like screws, bolts, and computer
peripheries. The employees must occasionally lift and move up to 75
lbs. Specific vision abilities required by this job include close
and distant vision. WORK ENVIRONMENT: The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is
occasionally exposed to moving mechanical parts. The noise level in
the work environment is usually moderate. Pinehurst, LLC reserves
the right to transfer any Employee from his/her current job
assignment or location to another job assignment or location as
needed, either on a temporary or regular basis. Other details---
Pay Type Hourly--- Min Hiring Rate $10.00Apply Now Share this
job:
Keywords: Pinehurst Resort & Country Club, Fayetteville , Tier 1 Support Technician, Professions , Pinehurst, North Carolina
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