Remote Technical Support Analyst
Company: VirtualVocations
Location: Fayetteville
Posted on: May 6, 2021
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Job Description:
An IT company has an open position for a Remote Technical
Support Analyst. Core Responsibilities of this position include:
Responding to customers regarding queries Analyzing planning
results and algorithm outputs using internal tools to understand
variations in results and runtime Following up with customers to
ensure problems were resolved and/or recommending further action to
ensure non-recurrence Skills and Requirements Include: 1-2 years of
experience in Enterprise Resource Planning (ERP) / Supply Chain
applications 3-5 years' experience in a Technical Support role
supporting external customers on a software solution A
Post-secondary diploma or degree in a related discipline A passion
for working in customer facing roles Knowledge of relevant case
tracking applications (CRM) Solid working knowledge of the Windows
Server environments, and experience with ERP business software
Keywords: VirtualVocations, Fayetteville , Remote Technical Support Analyst, Professions , Fayetteville, North Carolina
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