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EMR Systems Analyst [PINEHURST (FT40)]

Company: Pinehurst Surgical Clinic PA
Location: Pinehurst
Posted on: November 22, 2021

Job Description:


The EMR Systems Analyst will be responsible for supporting the Allscripts TouchWorks medical record system, clinical performance, documentation, and comprehensive improvement through initiatives that impact workflow, quality, efficiency, and clinical team experience. Participates in the development and execution of clinical integration and improvement strategies, including improved efficiencies. Under the direction of the IT Department Director, provides analytical, technical, and problem resolution with clinical information and technology as it relates to the end-user (clinical/provider) accessibility, usability, workflow/processes, policies and procedures.


Bachelor's degree in Information Systems or related field preferred

At least three years of experience in support of electronic medical records

Experience with Microsoft Office and report building

Ability to lead people and projects

Ability to work on multiple complex projects simultaneously and understand how each impacts business functions

Experience developing and delivering training materials

Skilled in Excel, dat analysis and presentation


1. Customer service driven

2. Ability to work on multiple tasks simultaneously

3. Comfortable working with teams

4. Well organized

5. Ability to communicate technical information to a disperse group of people

6. Strong physician and staff relations skills

7. Ability to communicate effectively both orally and in writing

8. Tactful, mature, diplomacy, discretion, and sound judgment

9. Ability to establish credibility

10. Resourceful and well organized

11. Independently works with others in a wide variety of circumstances

12. Ability to prioritize

Skill in exercising a high degree of judgment, discretion, and decision making necessary to achieve organizational objectives


1. Manage Electronic Medical Records System

a. Research and test hotfixes and upgrades to medical records system.

b. Create users and assign appropriate security for all TouchWorks applications.

c. Update and manage dictionaries for charting document types, order-result, charge and appointment setup.

d. Build, maintain and assign task lists for e-referral and Direct ID transmissions.

e. Ensure that provider credentials are up to date.

f. Support and administer FollowMyHealth patient portal and work to resolve problems and bugs.

g. Identify and troubleshoot user and system errors.

h. Assist staff in creating and implementing effective clinical workflow.

i. Collaborate with Allscripts to resolve ongoing problems.

j. Create notes, text templates and forms customized per provider and departmental needs.

k. Monitor system queues to ensure proper functioning of electronic prescribing, faxing/printing and CED/CCDA transfer.

l. Stay abreast of any new Allscripts features and releases and evaluate if and how they could be implemented at Pinehurst Surgical Clinic.

2. User and Provider Training

a. Develop and deliver training to new employees and students.

b. Provide extensive, multi-day, personalized training to all new physicians.

c. Observe and assist new physicians during initial clinic go-live.

d. Conduct in-service sessions for existing employees to review new workflows and regulatory changes.

e. Supply MModal voice to text software and dictation module training to providers.

f. Perform follow up evaluations with new clinic staff to validate training comprehension.

g. Provide EMR user and provider training, security, and support. This position will design, test, and implement custom interfaces and build and analyze custom reports.

3. Application and Technological Support

a. Understanding and familiarity with all applications which interface with TouchWorks EMR:

--- Allscripts Prenatal

--- MModal Fluency Direct

--- NC PMP Aware

--- TWMobile

--- FollowMyHealth

--- EPCS

4. Project Work

a. Management and completion of complex, business critical software projects as assigned.

5. Professional Development and Application of Skills

a. Maintains general knowledge of all clinic computing systems

b. Stays abreast of changes in Information Technology field

c. Keeps skill set current

Uses industry specific knowledge to seek innovative solutions to clinical problems


Keywords: Pinehurst Surgical Clinic PA, Fayetteville , EMR Systems Analyst [PINEHURST (FT40)], Professions , Pinehurst, North Carolina

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