NOC Network Analyst

Company: SOSi
Location: Fort Bragg
Posted on: March 16, 2023

Job Description:

***This position is contingent upon contract award*** SOS International LLC (SOSi) is seeking an experienced NOC Network Analyst to support our U.S. government customer. This contract provides technical support and solutions to satisfy our customer's enterprise IT objectives.You will support the 24x7 Floor Operations / working Incident Management tickets, responding to trouble calls/emails from customers, and break fix for network devices. Your primary responsibility is to ensure customers receive professional service and prompt response to their needs. Tier II monitoring and initial triage in a WAN/LAN network environment that typically links to numerous computer platforms, operating systems and network topologies. You will support the 24x7 Floor Operations / working Incident Management tickets, responding to trouble calls/emails from customers, and break fix for network devices. Work will be required on all shifts (1st, 2nd and 3rd), weekday, weekends, evenings and Holidays as needed.

• Responding and perform Tier I and Tier II triage of the network alarms
• Create customer trouble tickets on outages identified via network management systems and tools
• In depth troubleshooting knowledge utilizing CLI to restore downed network devices
• In depth troubleshooting knowledge utilizing CISCO Client to restore connectivity to endpoints
• Test and isolate physical level circuit issues using Telecommunication tools
• Telco Local Loop and customer in-house wiring
• Work with LECs on loop acceptance.
• Test and repair hardware issues in the customer WAN/LAN environment
• Coordinate multiple vendor dispatches for repair at customer premise
• Proactive Monitoring of customer networks management tools to identify network anomalies and faults within the USARC network
  • Computer Associates (CA) Service Desk
  • CA Spectrum
  • Cisco Client
  • Aruba
  • NetQos
    • Must have an active Secret Clearance.
    • Minimum Education: BA/BS
      
    • Minimum Years of Experience: 5+ yrs experience Network Operations Center or network engineer role. - -
    • Substitution for Years of Experience: AA w/7+ yrs experience Network Operations Center or network engineer role. - -
      
    • Certification: -CompTia Security+ CE Certification / CCNA Security Certification REQUIRED
    • In depth network troubleshooting experience with routers, switches, and wireless access points required.
    • Experience with -network transport and multiplexing. -
    • The candidate will perform testing and diagnostic procedures on various vendor equipment and circuit testing according to published standards and will assemble and/or tests transmission -equipment and monitor housekeeping alarms per specifications. -
    • Experience with network management tools, 802.1x solutions, and customer ticketing systems. -
    • Must have an active Secret Clearance.
      • Fluency in a foreign language is desirable, but not required
        
        • Work environment is normal for an office environment.
        • Must be flexible to work in a 7 X 24 environment across all shifts including weekends and holidays. -

Keywords: SOSi, Fayetteville , NOC Network Analyst, Professions , Fort Bragg, North Carolina