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Service Desk Technician

Company: General Dynamics Information Technology, Inc.
Location: Fayetteville
Posted on: May 28, 2023

Job Description:

Type of Requisition:

Clearance Level Must Currently Possess:
Top Secret/SCI

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

No Suitability Required

Public Trust/Other Required:

Job Family:
Systems Administration

Job Qualifications:

Computer Literacy, Computer Systems, Software Installations
CompTIA - Security+ CE - CompTIA
3 + years of related experience
US Citizenship Required:

Job Description:

Service Desk Technician

Transform technology into opportunity as a Service Desk Technician

with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Desk Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technician joining our team to customer mission requirements.


The Service Desk Technician specializes in identifying and diagnosing issues and problems. Serves as the point of contact to support service users and customers reporting issues, requesting information, access or other services. Specializes in delivering customer service through multiple channels including human, digital, self-service and automated tools. Supports problem identification and resolution. Has the ability to identify, and diagnose issues, and problems, as well as provide solutions.

Education: BA/BS in an Information Technology-related field or the equivalent combination of education, technical training, or work/military experience

Required Experience: 3+ years of related experience
Required Technical Skills: DoD 8570.01 certification required - Security+, or higher

Security Clearance Level: Must have fully adjudicated Top Secret-SCI security clearance. CI/Polygraph may be required after the hire

Required Skills and Abilities: DoD 8570.01 certification required - Security+, or higher

Location: On Customer Site

US Citizenship Required

---401K with company match
---Comprehensive health and wellness packages
---Internal mobility team dedicated to helping you own your career
---Professional growth opportunities including paid education and certifications
---Cutting-edge technology you can learn from
---Rest and recharge with paid vacation and holidays

Scheduled Weekly Hours:

Travel Required:
Less than 10%

Telecommuting Options:

Work Location:
USA NC Fayetteville

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Inc., Fayetteville , Service Desk Technician, Professions , Fayetteville, North Carolina

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