Service Desk Technician
Company: General Dynamics Information Technology, Inc.
Location: Fayetteville
Posted on: May 28, 2023
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Job Description:
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Top Secret/SCI
Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph
Suitability:
No Suitability Required
Public Trust/Other Required:
Job Family:
Systems Administration
Job Qualifications:
Skills:
Computer Literacy, Computer Systems, Software Installations
Certifications:
CompTIA - Security+ CE - CompTIA
Experience:
3 + years of related experience
US Citizenship Required:
Yes
Job Description:
Service Desk Technician
Transform technology into opportunity as a Service Desk
Technician
with GDIT. A career in enterprise IT means connecting and enhancing
the systems that matter most. At GDIT you'll be at the forefront of
innovation and play a meaningful part in improving how agencies
operate.
At GDIT, people are our differentiator. As a Service Desk
Technician you will help ensure today is safe and tomorrow is
smarter. Our work depends on Service Desk Technician joining our
team to customer mission requirements.
HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT
The Service Desk Technician specializes in identifying and
diagnosing issues and problems. Serves as the point of contact to
support service users and customers reporting issues, requesting
information, access or other services. Specializes in delivering
customer service through multiple channels including human,
digital, self-service and automated tools. Supports problem
identification and resolution. Has the ability to identify, and
diagnose issues, and problems, as well as provide solutions.
WHAT YOU'LL NEED TO SUCCEED:
Education: BA/BS in an Information Technology-related field or the
equivalent combination of education, technical training, or
work/military experience
Required Experience: 3+ years of related experience
Required Technical Skills: DoD 8570.01 certification required -
Security+, or higher
Security Clearance Level: Must have fully adjudicated Top
Secret-SCI security clearance. CI/Polygraph may be required after
the hire
Required Skills and Abilities: DoD 8570.01 certification required -
Security+, or higher
Location: On Customer Site
US Citizenship Required
GDIT IS YOUR PLACE:
---401K with company match
---Comprehensive health and wellness packages
---Internal mobility team dedicated to helping you own your
career
---Professional growth opportunities including paid education and
certifications
---Cutting-edge technology you can learn from
---Rest and recharge with paid vacation and holidays
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA NC Fayetteville
Additional Work Locations:
COVID-19 Vaccination: GDIT does not have a vaccination mandate
applicable to all employees. To protect the health and safety of
its employees and to comply with customer requirements, however,
GDIT may require employees in certain positions to be fully
vaccinated against COVID-19. Vaccination requirements will depend
on the customer site requirements.
We are GDIT. The people supporting some of the most complex
government, defense, and intelligence projects across the country.
We deliver. Bringing the expertise needed to understand and advance
critical missions. We transform. Shifting the ways clients invest
in, integrate, and innovate technology solutions. We ensure today
is safe and tomorrow is smarter. We are there. On the ground,
beside our clients, in the lab, and everywhere in between. Offering
the technology transformations, strategy, and mission services
needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or veteran status, or
any other protected class.
Keywords: General Dynamics Information Technology, Inc., Fayetteville , Service Desk Technician, Professions , Fayetteville, North Carolina
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