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Inside Sales Specialist

Company: Duke Energy
Location: Fayetteville
Posted on: January 15, 2020

Job Description:

SunIRef:Sales:title Inside Sales Specialist Duke Energy 1,292 reviews - Charlotte, NC 28202 Duke Energy 1,292 reviews Read what people are saying about working here. More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Position can be located in Charlotte, NC or Fayetteville, NC Position Purpose: The Inside Sales Specialist is responsible for generating sales, developing current relationships and providing leads to field sales. The Inside Sales Specialist answers a variety of inbound customer calls as well as makes outbound calls. Nature and Scope: The Inside Sales Specialist position is focused on presenting and selling company products and services to current and potential clients. The position identifies new sales opportunities and generates revenue by driving these opportunities through the sales cycle to closure, and passing qualified leads to field sales. This role follows established guidelines, obtains pertinent information and forwards new leads/opportunities through the appropriate system (CRM) for assignment to other sales specialists. The Inside Sales department is comprised of about 10-12 people potentially in different locations. This position needs to understand codes and tariffs in all three states as well as products, services, and promotions. Inside Sales provides support to the business by responding to customer inquiries as well as proactively contacting customers via telephone, e-mail, fax and postal/courier services. The Specialist achieves high levels of customer satisfaction while also meeting company goals for efficiency and cost effectiveness. Essential Responsibilities: Handle inbound calls and provide callers with product and service information Provide customers with accurate and prompt account information and complete necessary account transactions to fulfill requests and ensure customer satisfaction; document all customer contacts completely and accurately Answer incoming customer inquiries via phone, email and fax. Provide accurate information to customers, providing requested information and alternative solutions as available Make cold calls to new and existing customers to explore business opportunities Provide customers with product or service information to assist in determining appropriate product or service to purchase. Recommend additional products or services to meet customer needs. Resolve customer complaints and process all inquiries so that both customer and company benefit Assist outside sales in identifying potential new business and identifying lost business and lost opportunities Enter all new contacts into the CRM with all required information Update contact records in CRM Update opportunity records in CRM with status and pertinent information of projects Perform other sales functions including but not limited to Outbound sales campaigns, via phone, email, or mail, surveys, scheduling meters, correspondence and responding to customer inquiries Perform other duties as assigned. Basic/Required Qualifications: Associate's degree (AA) or equivalent from two-year college or technical school or two years of related experience. Prior telemarketing and/or sales experience is required Strong sales aptitude with the ability to cross sell and close sales Excellent oral and written communications skills coupled with strong listening skills Good mathematical aptitude with good problem solving skills and intense attention to detail Self-motivated and self-empowered team player who has the ability to make decisions Multitask and have strong organizational and effective time management skills Ability to use solid judgment and problem solving skills that resolve customer inquiries in a timely and accurate manner Ability to persuade and influence others. Knowledge of advertising and sales promotion techniques Proficient in Microsoft Office software Highly motivated with a desire to be successful Exhibit superior customer care skills (empathy as well as communication skills) Desired Qualifications: Bachelor's degree in business, marketing or related field Working knowledge of the processes and procedures of residential/commercial markets Knowledge of company policies and procedures in NC, SC, and TN Understand natural gas installation business and be able to provide estimates to customers for the unregulated services Physical/Other Requirements: Sedentary work exerting negligible amount of force frequently or constantly and/or up to 10 lbs. of force occasionally to lift, carry, push, pull, or otherwise move objects, involves sitting most of the time at a computer, but may involve walking or standing for brief periods of time Vision and hearing acuity for communication with others Able to be flexible and work additional hours as needed Travel Requirements 5-15% Relocation Assistance Provided (as applicable) No Represented/Union Position No Visa Sponsored Position No Posting Expiration Date Friday, January 17, 2020 All job postings expire at 12:01 AM on the posting expiration date. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Duke Energy - Just posted report job - original job

Keywords: Duke Energy, Fayetteville , Inside Sales Specialist, Sales , Fayetteville, North Carolina

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