FayettevilleRecruiter Since 2001
the smart solution for Fayetteville jobs

Hotel Front Desk Agent

Company: SpringHill Suites-Florence
Location: Florence
Posted on: November 22, 2021

Job Description:

Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the New Fairfield Inn & Suites, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you will provide world-class front desk service, greeting and registering guests, responding to their needs, and assisting them with checkout, always with an eye on creating a hotel experience that continuously delights and enchants each and every one of our guests. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our global family and see why so many of our associates have made Marriott International their career home. Contact us today were waiting to hear from you!Job ResponsibilitiesAs a Hotel Front Desk Associate, you will greet our guests, assist them with check-ins and check-outs, and provide consistently prompt, responsive and courteous service designed to meet our high standards of quality, and to ensure repeat business.Your specific duties in this role will include:Listening to, and understanding guest requests, responding with prompt and appropriate action, and providing accurate information such as outlet hours and local attractionsProviding guests with welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriateVerifying and imprinting credit cards for authorization using electronic acceptance methods, as well as handling cash, making change and balancing an assigned house bankPosting charges to guest room and House accounts using the computerClosing guest accounts at time of check out, and ascertaining guest satisfactionResponding to, and addressing guest complaints and concernsSummoning guest service personnel for assistance in escorting guests to their rooms as appropriateProviding safety deposit boxes for guests by escorting them to the vault room and assisting the customer in opening the deposit box lockPerforming additional duties as assigned by the supervisorJob RequirementsWe are looking for a warm and outgoing Hotel Front Desk Associate with a strong work ethic, and a firm commitment to providing the best possible customer service and guest experience. It is also important that you have excellent communication, interpersonal, and active listening skills as well as the ability to interact effectively with internal and external customers using patience, tact, and diplomacy as necessary.Specific qualifications for the role include:High school diploma or GEDPrior hospitality experience, preferredKnowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.Sufficient calculator skills to prepare moderately complex mathematical calculations without errorAbility to access and accurately input information using a moderately complex computerAbility to maintain a professional appearance and demeanorStrong English language skillsBenefitsAs a Hotel Front Desk Associate with Fairfield Inn & Suites, you will be part of a great team that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. Its the kind of company where many of our associates come for a job, but stay for a careerthe kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.Competitive payComprehensive benefit packages (which may vary by country according to employment laws and practices)Hotel room discounts at our locations around the globeProfessional development and advancement opportunitiesJob Types: Full-time, Part-timePay: $13.00 - $15.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible scheduleHealth insurancePaid time offProfessional development assistanceRetirement planVision insuranceSchedule:8 hour shiftDay shiftHolidaysMonday to FridayNight shiftWeekend availabilityExperience:Hotel experience: 1 year (Preferred)Work Location: One location

Keywords: SpringHill Suites-Florence, Fayetteville , Hotel Front Desk Agent, Sales , Florence, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Fayetteville RSS job feeds