Call Center Agent - Fayetteville
Company: eClerx
Location: Fayetteville
Posted on: August 7, 2022
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Job Description:
Job Description We have 40 open positions for Call Center agents
in Fayetteville. If you are willing to answer calls from customers
and resolve their queries, this job could be suitable for you. Pay
rate (applicable after successful training completion) is
$13.25/hour as long as you complete your 40-hour weekly production
schedule (If you are unable to complete 40 hours--- schedule, you
will still get paid at $12.25/hour). We always offer 40 hour
schedules. We provide you with equipment and option to work from
home, upon successful completion of training. Location --- eClerx,
235 N McPherson Church Rd, Fayetteville, NC 28303. We are searching
for a polite, professional Call Center Representative to work
closely with other team members to provide outstanding service to
our customers by answering questions, handling complaints, and
troubleshooting problems with our products and services. The Call
Center Representative may handle a high volume of inbound or
outbound calls or both and should seek to create a positive
experience for each caller. They will listen to clients to
understand the reason for their call, address all questions or
complaints, and provide an accurate and efficient response.
Responsibilities Answering or making calls to clients to learn
about and address their needs, complaints, or other issues with
products or services. Responding efficiently and accurately to
callers, explaining possible solutions, and ensuring that clients
feel supported and valued. Engaging in active listening with
callers, confirming or clarifying information and diffusing angry
clients, as needed. Adhering to all company policies and
procedures. Requirements Willing to answer calls from customers and
resolve their queries --- Willing to work different shifts. ---
Willing to attend training in office and work from home or office,
depending on client requirements. ---Please note that eClerx is a
drug-free work place and we require all selected applicants to go
through a pre-employment drug screen and background check. The
employment offer at eClerx is contingent to results of these
tests.---
Keywords: eClerx, Fayetteville , Call Center Agent - Fayetteville, Sales , Fayetteville, North Carolina
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