Outside Parts & Service Sales
Company: Quality Equipment
Location: Clio
Posted on: March 17, 2023
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Job Description:
PURPOSE
Builds customer relationships by traveling to and/or calling on
customers to perform follow-up activities for parts and services
sales, addresses customer concerns, promotes aftermarket sales, and
collects equipment information in order to provide the highest
level of external and internal customer service with a main focus
on increasing parts and service sales
BASIC FUNCTIONS AND RESPONSIBILITIES
- Markets parts and service sales through special parts promotions,
Quality Assurance packages, extended warranties, and machine
inspections
- Communicates customer complaints to the appropriate department(s)
to achieve a quick resolution. Follows the resolution process so
that maximum customer satisfaction may be achieved
- Provides parts and service solutions to the customers
(maintenance and repair)
- Assists with counter sales to support customer needs, including
Saturday work as required
- Responsible for the coverage, retention, development and
acquisition of all customers within an assigned
territory or sales market for parts and service
- Collects and updates customer equipment information (serial
numbers, hours, number of rows, etc ) for use in parts, service,
and sales marketing promotions
- Provides parts and service solutions to the customers
(maintenance and repair)
- Delivers parts to the customers as required (include pulling
parts and loading for the day)
- Provides feedback about pricing and promotions of competitors
- Regularly cleans and properly maintains company vehicle as to
protect company assets and to represent Quality Equipment
professionally
- Attends required training meetings designed to promote overall
employee and dealer development
- Provides constructive input on parts and service marketing
plans
- Assists with after hours parts phone service, when necessary
- Other duties, as required, for overall location functionality
EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS
- High School Diploma or equivalent experience
- 1+ year experience in Parts Department operations
- Ability to use standard desktop applications, such as Microsoft
Office and internet functions
- Ability to write and speak effectively to individuals and
groups
- Ability to work extended hours and weekends
- Excellent customer service skills
- AG background, preferred
- Valid driver's license for potential driving situations
- Must maintain driving records per insurance carrier standards
PHYSICAL DEMANDS
- Weight Requirements: Lifting up to 50 lbs.
- Mobility: Squatting, bending, lifting, reaching, twisting,
standing, sitting and repetitive keyboarding for long duration of
time
- Visual: Working with PC, smart devices and close detailed
work
- Driving: Occasional - Short and long distances
- Dexterity: Ability to grasp and manipulate standard tools and
office equipment
Keywords: Quality Equipment, Fayetteville , Outside Parts & Service Sales, Sales , Clio, North Carolina
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