Outside Parts & Service Sales

Company: Quality Equipment
Location: Clio
Posted on: March 17, 2023

Job Description:

PURPOSE

Builds customer relationships by traveling to and/or calling on customers to perform follow-up activities for parts and services sales, addresses customer concerns, promotes aftermarket sales, and collects equipment information in order to provide the highest level of external and internal customer service with a main focus on increasing parts and service sales

BASIC FUNCTIONS AND RESPONSIBILITIES

- Markets parts and service sales through special parts promotions, Quality Assurance packages, extended warranties, and machine inspections

- Communicates customer complaints to the appropriate department(s) to achieve a quick resolution. Follows the resolution process so that maximum customer satisfaction may be achieved

- Provides parts and service solutions to the customers (maintenance and repair)

- Assists with counter sales to support customer needs, including Saturday work as required

- Responsible for the coverage, retention, development and acquisition of all customers within an assigned
territory or sales market for parts and service

- Collects and updates customer equipment information (serial numbers, hours, number of rows, etc ) for use in parts, service, and sales marketing promotions

- Provides parts and service solutions to the customers (maintenance and repair)

- Delivers parts to the customers as required (include pulling parts and loading for the day)

- Provides feedback about pricing and promotions of competitors

- Regularly cleans and properly maintains company vehicle as to protect company assets and to represent Quality Equipment professionally

- Attends required training meetings designed to promote overall employee and dealer development

- Provides constructive input on parts and service marketing plans

- Assists with after hours parts phone service, when necessary

- Other duties, as required, for overall location functionality

EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS

- High School Diploma or equivalent experience

- 1+ year experience in Parts Department operations

- Ability to use standard desktop applications, such as Microsoft Office and internet functions

- Ability to write and speak effectively to individuals and groups

- Ability to work extended hours and weekends

- Excellent customer service skills

- AG background, preferred

- Valid driver's license for potential driving situations

- Must maintain driving records per insurance carrier standards

PHYSICAL DEMANDS

- Weight Requirements: Lifting up to 50 lbs.

- Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting and repetitive keyboarding for long duration of time

- Visual: Working with PC, smart devices and close detailed work

- Driving: Occasional - Short and long distances

- Dexterity: Ability to grasp and manipulate standard tools and office equipment

Keywords: Quality Equipment, Fayetteville , Outside Parts & Service Sales, Sales , Clio, North Carolina