Front Desk Agent
Company: Crown Hotel & Travel Management
Location: Dunn
Posted on: May 27, 2023
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Job Description:
Front Desk Agent Embark on an exciting hotel career with Crown
Hotel & Travel Management, LLC. From hotel management jobs to
front-line interaction with hotel guests and important
behind-the-scenes hospitality jobs, Crown Hotel & Travel
Management, LLC offers a variety of opportunities for job growth
and exciting careers in the hospitality industry. MUST WORK
WEEKENDS. Pay: Part-Time Benefits * Insurance (Medical, Dental and
Vision) * Supplemental Insurance * Paid Time Off * Paid Training *
Fantastic Company Culture Job Responsibilities * Receiving
accommodation reservations from visitors * Taking the details of
all arriving guests including payment information * Allocating
rooms to all guests * Providing information to guests about the
procedures, policies, and facilities of the hotel * Providing the
guest with the necessary tourism information * Handling all
customer concerns and queries * Issuing receipts to the guests *
Ensuring the safety and security of all guests * Maintain all guest
reservations in accordance with credit card security requirements *
Balance and properly account for cash drawer at the desk for each
shift * Maintain all training requirements as set forth by General
Manager * Assisting guests with safety deposit box forms and keys
as outlined by GM * Wear a provided uniform and name tag at all
times on the property * Perform routine cleaning throughout the
work area * Document any necessary minor repairs and/or
replacements of room furniture, fixtures, and equipment to include
television sets, light fixtures, and follow through with proper
department * Smile, acknowledge, and greet guests while in guest
rooms, front of the house, or any other area of the hotel * Respond
to guest's requests for immediate repairs * Report lost-and-found
items in accordance with hotel procedures * All other assigned
duties Qualifications/Requirements * High school diploma or
equivalent * Must have a basic working knowledge of a computer
including word and be able to handle multiple tasks at one time *
Must have excellent communication and interpersonal skills with the
ability to interact with many types of personalities * Must display
very good organization and time management skills * Must be able to
frequently kneel, reach, crawl, and twist torso as needed to
accomplish required tasks * Must be able to regularly lift and
carry up to 20 pounds without assistance * To always maintain a
high standard of personal hygiene and appearance We're anequal
opportunity employer. All applicants will be considered for
employment without attention to race, color, religion, sex, sexual
orientation, gender identity, national origin, veteran or
disability status.
Keywords: Crown Hotel & Travel Management, Fayetteville , Front Desk Agent, Sales , Dunn, North Carolina
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