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Associate Sales Support Analyst - Work in Raleigh

Company: Genworth
Location: Fayetteville
Posted on: March 15, 2019

Job Description:


Reporting to the Customer Success Leader, this role will be responsible for managing, analyzing, and meeting customer requests for accounts that span across USMI's entire customer base. This role will get to partner with Account Development Managers (ADM) and Sales in order to identify and meet customer needs. This is a great opportunity if you are interested in a customer-facing role that has an analytical component as well.


  • You will manage cross-functional response to customer Requests for Proposal
  • You will own and manage customer reporting requests
  • You will develop account-specific presentations to support Sales growth in key accounts
  • You will manage the cross-functional process for completing vendor due diligence requests; ensuring accurate, complete responses are delivered within established timeframe
  • You will establish and manage a process for ADM team's production of customer-specific marketing material at industry events
  • You will lead the implementation of customer-specific rates, guidelines and processes; working with ADM and Sales to ensure customer requirements are met
  • You will support loan-level problem resolution across USMI functions
  • You will provide the highest level of internal and external customer service on assigned tasks/projects


    • Your undergraduate degree or equivalent experience
    • Your 2+ years business experience in Sales, Marketing, Product Management or Operations
    • Your demonstrated ability to lead cross functional projects with minimal supervision
    • Your excellent written and verbal communication and presentation skills
    • Your strong planning and organizational skills with an ability to outline initiatives and develop priorities in support of that vision
    • Your demonstrated analytical and critical thinking skills
    • Your ability to work extended hours as business dictates
    • Your proficiency with MS Excel and PowerPoint


      • Your 2+ years mortgage experience preferred
      • Your working knowledge of Genworth Mortgage Insurance products, services, processes and systems

        Keywords: Genworth, Fayetteville , Associate Sales Support Analyst - Work in Raleigh, Sales , Fayetteville, North Carolina

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