Customer Service Representative - State Farm Agent Team Member

Company: Rob Cutting - State Farm Agent
Location: Wilmington
Posted on: February 16, 2026

Job Description:

Job Description Job Description Benefits: License reimbursement 401(k) Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Our agency has proudly served the community since 2009 and is home to a talented team of five experienced professionals who share a passion for helping others. Ive been a business owner my entire life, which has given me a deep appreciation for hard work, structure, and teamwork qualities that define the way our office operates today. Outside of work, I live on the beach and a horse farm, where my love for horses keeps me busy. Family is everything to me Im one of nine children and a proud grandparent to eight grandchildren. Our office is also pet-friendly, and were big supporters of local police, fire departments, and veterans organizations. We offer paid vacation, holidays off, bonuses, and a 401k plan. We also reimburse licensing costs and take pride in providing some of the best hands-on training available for new team members to succeed long-term. Our office culture is organized, supportive, and built on mutual respect. With a structured environment and a highly experienced team, everyone plays an important role in helping one another achieve success. Were looking for someone who is organized, driven, and motivated someone whos ready to learn, grow, and become part of a close, dependable team. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Rob Cutting - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Keywords: Rob Cutting - State Farm Agent, Fayetteville , Customer Service Representative - State Farm Agent Team Member, Customer Service & Call Center , Wilmington, North Carolina